Measuring AND Managing for Performance
Recently, I watched an interview (conducted by Andy Feldman of Gov Innovator) of Bryna Sanger, the deputy provost at The New School in New York City. Throughout her career, Ms. Sanger has been researching, evaluating, and proposing best practices for performance measurement and management systems in cities around the country. Currently, she is conducting a study entitled, "Does Measuring Performance Lead to Managing for Performance," which takes a look at nearly 200 cities across the United States, and explores the link between performance measurement and performance management. The findings of her study are interesting and thought provoking, especially for those of us involved in performance management, and I wanted to take this opportunity to share an overview of them with you.
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February 2012
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